Customer CRM

Every customer,
a unique story

Visit history, preferences, private notes and customer value in a single profile. Turn every visitor into a regular with tailored experiences.

14 days free · No card required · Cancel anytime

M
Marco Bianchi
marco.b@example.com
VIP
7
Visits
€420
Spent
4.9★
Rating
Preferences
Barolo Private visit Food pairings
"Last visit: 28 Apr. Brought colleagues from London. Interested in vertical 2018-2022."
Why it works

Know your customers
better than anyone

A CRM designed for wineries: simple to use, powerful for building loyalty.

Complete profile

Name, email, phone, private notes, wine preferences and purchase history: all in a profile accessible in seconds.

Visit history

See every tour taken, every bottle purchased, every comment received. Personalise the welcome based on the guest's history.

Segmentation

Create lists by customer type: VIP, Barolo enthusiasts, corporate groups. Send targeted offers to the right people at the right time.

How it works

In three steps

The CRM populates itself with every booking. No manual entry.

01

Data is collected automatically

With every booking, the customer profile updates. Visit frequency, favourite tours, average spend: all tracked effortlessly.

02

Segment and personalise

Group customers by preferences, value or frequency. Create targeted communications that make everyone feel special.

03

Contact and build loyalty

Send offers for their favourite wines, early invitations to new vintages or birthday greetings. One click, from within JooTour.

more repeat visits with an active CRM
€420
average value of a loyal customer
89%
prefer personalised experiences
Frequently asked questions

Everything you want to know

Automatically with every booking. The guest enters their data in the form and JooTour stores it securely, in compliance with GDPR.
Yes. JooTour handles consents, right to erasure and data portability. Every guest can request deletion of their data at any time.
Yes, you can import a CSV list of existing customers. The import format is documented in the support area.
Absolutely. Private notes are visible only to you and your staff. Perfect for remembering allergies, preferences or relevant information.
Yes. You can filter customers by last visit and identify those who haven't returned in 3, 6 or 12 months. Ideal for re-engagement campaigns.
Discover also

Other features

Online reception 24/7

Automatic bookings, always on.

Management calendar

Guides, rooms and availability in one place.

Online payments

Collect before the visit, hassle-free.

Email automation

Confirmations and reminders on autopilot.

Reports & analytics

Data to make better decisions.

Start today,
free

14-day trial, no credit card required. Your calendar is ready in 2 minutes.

Start free trial →

14 days free · No card required · Cancel anytime